Resources for business and technical writing

Foundations of Technical Communcations

Explore the discipline of technical writing, and enhance your writing techniques to meet the demands of today’s business and industrial world. Familiarize yourself with the time-honoured skills and approaches needed to prepare effective, usable technical documentation – whether you are writing reports, proposals, computer manuals or other documents.

Foundations of Technical Communcations micro-site

By the conclusion of this 15 hour course you will have:

  • Examined methods to evaluate your audience.
  • Reviewed some of the organizational methods and writing forms encountered in today’s business and technical writing.
  • Practiced many of the writing skills needed to prepare clear, concise, correct, and cohesive communications.
  • Examined the basics of effective page layout.

The skills presented during this course are reinforced with practical hands-on exercises.

Preparing policies and procedures

Preparing effective policies and procedures has become a major focus for technical writers as quality standards like ISO 9000 emphasize their role in developing quality products and services.

This course examines some reasons why policies and procedures are important and applies a proven development methodology and format to a real situation requiring policies and procedures documentation.

Preparing Policies and Procedures micro-site

This course examines some reasons why policies and procedures are important, and applies a proven development methodology and format to a real situation requiring policies and procedures documentation.

By the conclusion of this course you will have:

  • Reviewed some of the reasons why policies and procedures are desired and required.
  • Examined an effective methodology for developing policies and procedures.
  • Studied the necessary ingredients of policies and procedures.
  • Prepared a set of policies and procedures using Microsoft Word and applying the methodology and using the ingredients discussed in this course.

The concepts presented during this course are reinforced with practical hands-on exercises. The policies and procedures manual developed during this course could be included in a technical writing portfolio.