Resources for business and technical writing

Writing user guides

User guides help people understand how to use a product. They are a set of instructions for completing the tasks that a product was designed to accomplish. This course will show you how to design and prepare effective user guides that enable the reader to successfully operate a product.

Study and follow through  the process of guide and manual creation, including task and audience  analysis, documentation standards, instruction writing, and information  organization using MS Word.

Writing User Guides micro-site

By the conclusion of this course you will have:

  • Examined methods to understand your audience’s capabilities.
  • Developed a blueprint for the documents required  to satisfy the needs of your audience.
  • Practised many of the writing skills needed to prepare  effective user guides.
  • Considered the appropriate use of various training  approaches.
  • Practised many of the writing skills needed to prepare  effective training guides.

The skills presented during this course are reinforced with practical  hands-on exercises.