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Preparing policies and procedures


Preparing effective policies and procedures has become a major focus for technical writers as quality standards like ISO 9000 emphasize their role in developing quality products and services.

This course examines some reasons why policies and procedures are important and applies a proven development methodology and format to a real situation requiring policies and procedures documentation.

Preparing Policies and Procedures micro-site

This course examines some reasons why policies and procedures are important, and applies a proven development methodology and format to a real situation requiring policies and procedures documentation.

By the conclusion of this course you will have:

  • Reviewed some of the reasons why policies and procedures are desired and required.
  • Examined an effective methodology for developing policies and procedures.
  • Studied the necessary ingredients of policies and procedures.
  • Prepared a set of policies and procedures using Microsoft Word and applying the methodology and using the ingredients discussed in this course.

The concepts presented during this course are reinforced with practical hands-on exercises. The policies and procedures manual developed during this course could be included in a technical writing portfolio.

last updated: April 30, 2008
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