Resources for business and technical writing

Design and Authoring for the Online Media


The online media presents exciting opportunities for the efficient and effective delivery of information. Web sites, online help systems, intranets, and e-mail are firmly rooted in most of our business and technical world. But the online media extends beyond these to include blogs, chat rooms, online communities, wikis, and more.

The online media differs in many ways from conventional paper publishing and requires a special set of skills to use effectively. Two courses are offered to help you master authoring in the online media: Site Architecture for the online media, and Design and authoring for the online media.

Design and Authoring for the Online Media micro-site (This is now part of the unified OnlineMedia micro-site)

In this course we discover how to author pages that are organized, readable, easily comprehended and credible. We apply these skills while authoring pages using a combination of XHTML, Cascading Style Sheets (CSS) within a managed environment.

Site Architecture for the Online Media


The online media presents exciting opportunities for the efficient and effective delivery of information. Web sites, online help systems, intranets, and e-mail are firmly rooted in most of our business and technical world. But the online media extends beyond these to include blogs, chat rooms, online communities, wikis, and more.

The online media differs in many ways from conventional paper publishing and requires a special set of skills to use effectively. Two courses are offered to help you master authoring in the online media: Site Architecture for the online media, and Design and authoring for the online media.

Site Architecture for the Online Media micro-site

In this course we review the benefits and challenges of the online media, and examine and practise the skills necessary to design sites that are well organized and easy to navigate. We apply these skills while developing an information site using a combination of XHTML, Cascading Style Sheets (CSS) and a Content Management System.

Flare–from Fundamentals to Mastery


Flare–from Fundamentals to Mastery is a combination of practical hands-on exercises and discussions periods that guide you through the development of actual HTML-based on-line information systems. This course provides practical experience using Flare to create feature-rich websites and on-line help systems.

Note, this site has been recently updated to the newest version of Flare, version 9.1.

Flare micro-site

By the conclusion of this course you will have:

  • Reviewed many capabilities provided by Flare to help manage on-line projects.
  • Reviewed the basics of HTML and Cascading Style Sheets (CSS).
  • Prepared an on-line help system and a PDF manual using Flare.
  • Discussed the requirements for delivering context sensitive information.

The skills presented during this course are reinforced with practical hands-on exercises.

Flare-from fundamentals to Mastery, uses an activity centred workshop approach where we focus on a major project, and work together developing it with Flare.